Refund Policy for Kisha Consumer Pvt. Ltd. Grocery Delivery Website

1. Refund Eligibility:

We strive to provide the best service and products to our customers. If you are not satisfied with your order, you may be eligible for a refund, subject to the terms and conditions outlined in this policy.

2. Order Cancellation and Refunds:

Cancellation before Scheduled Delivery: Orders can be canceled up to 24 hours before the scheduled delivery time. If you cancel within this time frame, you may be eligible for a full refund.
Product Unavailability: In the event that certain products become unavailable after you've placed your order, we will notify you and offer a suitable replacement or a refund for the unavailable items.
Quality Issues: If you receive products that are damaged, defective, or not as described, please contact our customer support within 24 hours of receiving your order. We may require photographic evidence of the issue. Depending on the situation, we may offer a replacement, a refund, or store credit.

3. Refund Process:

To initiate a refund, please contact our customer support at info@kisha.co.in Provide your order details and the reason for the refund request.
Once your request is received and approved, we will process the refund to the original payment method used for the order. Please allow 7 business days for the refund to reflect in your account.

4. Exclusions:

The following situations may not be eligible for a refund:
Change of mind after the cancellation window has passed.
Damage caused by improper handling or storage after delivery.
Delays in delivery due to factors beyond our control (e.g., weather conditions, traffic).

5.Modifications to Orders:

If you need to make modifications to your order, please contact us as soon as possible. Depending on the status of your order and the requested modifications, we will do our best to accommodate your request. Please note that changes may affect the total amount payable.

6. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact our customer support at info@kisha.co.in