Kisha Grocery - Return Policy

Effective Date: [01-08-2023]

At Kisha, we want you to be completely satisfied with your grocery purchases. If you are not entirely happy with your order, we offer a hassle-free return policy to ensure your shopping experience is delightful.

1. Returns Eligibility:

Items must be returned within [3] days from the date of delivery or purchase.
The products should be in their original packaging and in a resellable condition.

2. Perishable Items:

Perishable goods, such as fresh produce, dairy, and frozen items, are non-returnable due to health and safety regulations. However, if you receive any damaged perishable items, please contact us immediately for assistance.

3. Returns Process:

To initiate a return, please contact our customer support team through [email/phone number] or use the online return request form available on our website.
Provide the order number, item details, and the reason for the return in your request.
Our support team will review your return request and provide further instructions.

4. Damaged or Incorrect Items:

If you receive damaged, defective, or incorrect items, please notify us within [3] days of delivery.
Provide photographic evidence of the damaged or incorrect products to expedite the resolution process.

5.Refund Process:

Once we receive and inspect the returned items, we will notify you about the approval or rejection of your refund.
If your return is approved, the refund will be processed to your original payment method within [3] business days

6. Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to damaged or incorrect items.
We recommend using a trackable shipping method for returns to ensure successful delivery.

7. Exchanges:

Unfortunately, direct exchanges are not available. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

8. Late or Missing Refunds:

If you haven't received your refund within the expected timeframe, please check your bank account first.
If there is still an issue, contact our customer support team for assistance.

9. Modifications to the Return Policy:

Kisha Grocery reserves the right to modify or update this return policy at any time. Changes will be effective upon posting on our website.

For any further questions or clarification regarding our return policy, please don't hesitate to contact our customer support team. We strive to provide exceptional service and address any concerns you may have.

Thank you for choosing Kisha Grocery for your grocery needs. We value your satisfaction and look forward to serving you again!